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Harness AI to transform efficiency and guest satisfaction! Powered by the Business Data Knowledge Base (BDKB), the AI Assistant delivers precise, instant answers to both guests and staff. From routine questions to complex issues, this tool allows your team to focus on creating exceptional experiences while AI handles the rest.
Stay in control of guest issues and property upkeep effortlessly. The Ticketing System & Work Orders centralizes task tracking and resolution, from housekeeping to custom maintenance requests. Everything you need is in one place, ensuring smoother operations and happier guests.
Connect seamlessly with guests on SMS, WhatsApp, Facebook Messenger, OTAs, and more—all from a single inbox. The Multichannel Inbox ensures quick, consistent responses with fully automated or semi-automated options, so every guest feels valued and heard.
Gain a complete view of each guest, integrating reservations, messages, and preferences. The Guest Profiles feature enables personalized service, upsell opportunities, and enhanced guest satisfaction.
Simplify your daily housekeeping routines with centralized tracking. The Housekeeping Management feature streamlines room cleaning, maintenance requests, and inventory management for a more efficient workflow.
Tackle every task with precision. The Ticket Management System supports customized responses to maintenance requests, guest inquiries, and more, ensuring no detail is overlooked.
Never miss a critical update. The Notifications feature provides instant alerts for high-priority events, empowering your team to act fast and maintain operational excellence.
“What I like the most of the Dharma OPS is having all the property details and photos right in the knowledge base. It gives us a clear idea of what guests see and feel in their apartments, even if we’re managing things remotely. Plus, it helps us ensure our team is following the right steps to give the best service possible”
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