Dharma Services

At Dharma, we recognize that successful hospitality businesses require more than just a prime location and attractive facilities. We're here to help you thrive by providing high quality services that will make your guests happy, including guest support, sales, and reservations. Here's why we're your ideal partner:

With Dharma, you'll benefit from a skilled, technology-proficient team that enhances guest satisfaction and drives your business toward success by allowing your onsite staff to focus on what only they can do best!.

General Customer Service

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Our dedicated team provides personalized, attentive service to impress your guests at every touchpoint. Supported by our Operations Platform (OPS), we offer 24/7 guest support, efficient management of maintenance issues, multichannel engagement, and insightful feedback analysis.


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24/7 Guest Support

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With our 24/7 live agent service, you can have peace of mind knowing that there will always be someone available to respond to your guests' needs or handle sales inquiries from customers abroad. We can also handle after hours sales and reservations service.

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Revenue Management 

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We can handle your need for daily market analysis and price changes based on your occupancy and ADR targets. We provide accurate demand forecasting, adaptive dynamic pricing, and personalized revenue strategies. Our dedicated team of experts offers ongoing support and insightful performance analysis.

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Business Data Knowledge Base (BDKB)

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Boost efficiency, streamline training, and provide instant responses to staff and guests with our BDKB service. It offers a customized knowledge base, regular updates, bug fixes, and AI Assistant integration.

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Marketing Services

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Boost direct bookings and online presence with our marketing services. We can help you with your website design, integrated booking engines, SEO, and mobile optimization. Drive targeted traffic, engage potential guests, and maximize conversions with us.

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Sales and Reservations

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We specialize in maximizing direct bookings and elevating guest experiences by managing reservations, delivering personalized customer care, and simplifying the process in any modification in guests’ reservations like extensions or cancellations. Additionally, we provide detailed sales reports and employ effective multichannel sales strategies to enhance visibility and secure more direct bookings for your property.

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