Sales and Reservations

Elevating Direct Bookings & Enriching Your Guests’ Journeys
At Dharma, our expertise allows us to focus on significantly increasing direct bookings through a strategic, multifaceted approach. But we don’t stop there, as we meticulously manage every detail of the booking and reservation process, including adept handling of OTAs like Airbnb and, allowing you to concentrate on delivering an outstanding onsite guest experience.

How We Can Help You

Easy Booking Management

We have a skilled team that quickly and accurately takes care of your reservations, making sure the booking process is smooth and trouble-free, either if it’s a direct reservation or through an OTA.

Handling Guest Questions Like Pros

Our team is available to answer guests’ questions fast and politely. We provide all the information they need about your property, what you offer, and the services you provide and with that, we lay the ground for a successful booking.

Personalized Customer Care as part of Sales

We take special care in ensuring your guests have precisely what they need for a comfortable stay. Whether it's finding them the ideal suite that meets their preferences, providing a baby crib, or securing parking for their convenience, our goal is to make every guest become a returning guest.

Simple Cancellation and Extension Process

We understand plans can change. Our team makes the processes to cancel, reschedule or extend reservations easy, keeping things smooth for you and your guests.

Real Solutions in Action

Complete and Insightful Sales Reports

We do more than just manage reservations and guest needs; we also offer reports filled with valuable insights from direct bookings. This helps you make informed decisions about your future sales strategies.

Managing Sales Through Multiple Channels

Be it an email, a phone call, or a Facebook message, we're available in various ways, matching every guest's preferred way for booking their reservation.

Maximize Bookings with Expert Channel Management

We help you to boost your property's visibility and capture more direct bookings with our expert use of channel managers like Siteminder and Rentals United, optimizing your presence and profitability efficiently.