AI-Powered Operations Platform

We Make Your
Guests Happier

Dharma’s AI-powered Operations Platform helps hotels and vacation rentals run like five-star properties. From task management to guest messaging, we simplify daily operations and elevate the guest experience through smart automation and seamless team coordination.

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Cut Costs and Boost Service with Proven Hotel Operations Software

35%

Increase in
guest satisfaction

26%

Monthly savings in
operational tasks

25%

Reduction in
operational costs

75%

Improvement in maintenance response times

Core Features

AI Assistant For Guests & Staff

Guest AI: 24/7 assistance-from answering simple questions to resolving issues and coordinating maintenance.

Staff AI: A centralized hub for property details, policies, and
process guidelines.

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Work Management

Centralizes all maintenance, housekeeping, and miscellaneous tasks. Enables seamless collaboration between on-site and off-site staff. Allows flexible workflow to ensure quality and efficiency.

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Guest Messaging

Template-based messaging helps customize your best guest journey. Omni-channel communication captured all in one Inbox.

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Guest Profiles

Build guest profile based on past stay history and reviews. Enables personalized services and experiences.

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Unit Management

One dashboard to track and manage every unit's status in real time, ensuring faster turnovers and smoother operations.

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Data & Reporting

Consolidate operational data, providing actionable insights.

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Our Product — Powerful Tech, Built for Hospitality

Task Management System

Track every request and action in one place to boost accountability, ensure accuracy, and avoid recurring issues. No more repeated issues or missed steps.

AI Assistant

Your 24/7 digital team member—automating support for guests and staff:
-AI Q&A: Instant answers, zero wait time
-AI Sales Chatbot: Converts guest questions into bookings
-AI Task Assistant: Creates and assigns tasks from guest chats, automatically

Unified Inbox

All your guest messages—SMS, WhatsApp, Messenger, OTAs—in one place. Respond faster, stay organized, and never miss a message again.

Business Data Knowledge Base (BDKB)

The go-to source for everything your team needs to know—accurate, up-to-date, and instantly accessible.
-Cut down on mistakes
-Deliver consistent answers
-Reduce training time

Reporting

Turn day-to-day activity into actionable insight.
-See what’s working—and what can be improved
-Track team productivity and guest issues
-Optimize operations with real data

AI Training

Our AI Assistant delivers just-in-time learning to staff, answering questions as they work and reducing onboarding time. New hires get up to speed faster, and seasoned staff stay sharp.

Our Services — We’re More Than a Platform

Remote Full-Service Management

Full remote management of your day-to-day operations

Task tracking and automation through our Operations Platform

Personalized service tailored to your brand and company

Centralized communication and issue resolution

Co-Hosting

Optimized Listings  

Dynamic Pricing

Booking Management

24/7 Guest Messaging & Support

After Hours Guest Support

Live agent coverage 24/7, including holidays

Multichannel support via phone, email, chat, and messaging platforms

After-hours sales and reservations

Revenue Management

Dynamic pricing across all major OTAs

Real-time market analysis and demand forecasting

Custom revenue strategies based on your unique property type

Detailed performance reports and expert recommendations

Integrations

Hotel PMS
Vacation Rental PMS

Connect with top hotel PMSs and streamline your daily operations — all in one place.

Coming Soon

Cloverleaf

Coming Soon

Epitome

Coming Soon

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Seamless integration with leading vacation rental PMSs.

Don’t just take our word for it

Rafael C.
Guest experience supervisor
"The thing that really stands out to me about the OPS is how it has everything together in one single place. It simplifies my workflow, giving access to all the tools and information I need without jumping between different systems. This makes my job easier and also helps me stay more organized and focused."
Jeiry C.
Quality Assurance Specialist
"What I like the most of the Dharma OPS is having all the property details and photos right in the knowledge base. It gives us a clear idea of what guests see and feel in their apartments, even if we’re managing things remotely. Plus, it helps us ensure our team is following the right steps to give the best service possible."
Pamela L.
Housekeeping Coordinator
“One of the best things about the OPS is how it keeps our team in sync. The platform helps us manage tasks and communication smoothly, even when some members of the team are working remotely. It’s made coordination a lot easier, so we can focus more on guest needs rather than organizing details.”
Luis P.
Housekeeping Coordinator
“I really appreciate the 24/7 support feature in the OPS, especially the AI chatbot. It allows us to respond to guest questions at any time, providing an efficient, consistent experience. It’s reassuring to know that guests are never left waiting for a response no matter the hour.”
Maria V.
Revenue Manager
"I love how the OPS makes team communication effortless. Everyone knows what needs to be done without constant follow-ups, and it really cuts down on confusion. It helps us stay on top of everything without feeling overwhelmed."
Claudia G.
Q&A Manager
“One of the best features of Dharma OPS is that I can have easy communications with guests on email and messages from messages to our communication as well. This has definetly helped the team not to lose any messages.Whatsapp messages to our communication as well. This has definetly helped the team not to lose any messages"
Erick V.
Head of Operations
"Everything about our properties is stored in the Business Data Knowledge Base. We also use it for training the newest members of our staff. All communication is unified right on the OPS platform, from WhatsApp to OTAs like Booking.com. The OPS also makes it easier to handle, prioritize and track work orders and issues from all our units."

Andrea S.
Operations Coordinator
"This platform has been a great addition to our ops. It hooks up directly with our PMS, bringing all guest info into one place. This integration has been amazing for us, letting us focus on giving our guests the best experience possible without stressing over the little things."

Proud Members

Ready to Elevate Your Property? Just 4 Steps Away

1. Book a discovery call
Share your goals and challenges. We’ll recommend the best next step: a personalized demo or a deeper dive into the services that fit your needs.

2. Demo session or follow-up call
Get a guided walkthrough of the platform or service, with real examples and tailored recommendations.

3. Receive your custom quote
We’ll send you a quote based on your property size, team setup, and selected features or services.

4. Launch with confidence
Our onboarding team will support you every step of the way, so you can hit the ground running—and see results faster.

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