See more than just bookings. Our Guest Profiles feature gives a complete view of your guests by tracking past and present stays and submitted issues. You get a panoramic understanding of each guest's interactions, allowing for tailored services and offers.
Profiles are linked with all necessary guest information, from past to most recent reservation. All messages from past reservations, as well as issues and work orders, are also available, making it easy to follow a guest's experience from start to end.
Our AI Assistant quickly spots guest trends and preferences, guiding you with smart suggestions based on past interactions, whether it’s an upsell opportunity or a unique gesture to make their stay special.
Starting from past messages, our system helps to polish your interactions, making them more meaningful and valuable for your guests.
Knowing your guests' past requests and issues allows you to anticipate and address problems before they even become aware of them.