Business Data Knowledge Base (BDKB)

Imagine a world where everyone in your company can instantly access essential information. Enter the BDKB – the powerhouse of information ranging from policies and processes to specific property and unit details.

A well-stocked Business Data Knowledge Base (BDKB) is what fuels our AI Assistant, allowing it to deliver precise and proactive responses 24/7 to both guests and staff. Independently, the BDKB’s User-friendly Interface allows for easy navigation through various categories and topics to pinpoint the information you're seeking.

The OPS’s Platform and AI functionalities can be utilized with or without an integration with your PMS.

Key Characteristics

User-Friendly Interface

Easily navigate through various categories and topics to pinpoint the information you're seeking.

Quick and Accurate

Includes answers to frequently asked questions, how-to guides, troubleshooting instructions, written processes, and everything your team needs to deliver accurate information, every time.

Staff Use and Training

Team Members can access the internal staff-only section of the BDKB, making it an invaluable tool for training. New team members can quickly familiarize themselves with operational procedures for effective onboarding.

AI-Powered Assistance

The AI Assistant thrives off a well-stocked Business Data Knowledge Base (BDKB) allowing it to deliver precise answers and proactive assistance to both guests and staff 24/7.

Solving Real-world Problems

Training and Onboarding

The BDKB houses extensive details on company policies, various business processes, property procedures, and any other essential information that empowers staff to excel in their roles.

Team Empowerment and Autonomy

Encourages team members to access information and learn independently.

Time Efficiency

Minimize search and wait times, enabling quicker decisions and problem-solving.

Consistent Performance

Guarantees that all team members, from leadership to frontline, are on the same page, promoting consistency in performance and decision-making.