Frequently Asked Questions

If you have questions, we have answers.

How can Dharma help me?

Our products and services aim to help professional property hosts and hospitality companies streamline their customer service, sales and staff training. Our tools are designed to help you handle a wide range of services, from guest communication to internal operations and more. We’re happy to talk you through it - we invite you to schedule a no-commitment call with us anytime!

I'm nervous about using AI. Is the product still beneficial for me?

Absolutely! If you're hesitant about fully relying on AI, you can opt for our Semi-Automated Mode, allowing for a 'Human In The Loop' approach. This way, live agents can review and edit AI-generated messages, ensuring a comfortable blend of human and AI interactions. Our primary goal is to provide solutions that cater to your comfort level while maximizing efficiency.

About Our Products

Does Dharma have a mobile app?

We’re working on it! For the moment, we are fully mobile compatible, so you can use our software on any device, on any browser.

How many users can be on the platforms at once?

There is no limit to how many users you can onboard to the platforms. Our billing is strictly based on how many units you are supporting with the software.

Where can you use this platform?

We are a SaaS application. So you will be able to access the platforms anywhere in the world as long as you have internet access.

Can every department in my company use this?

Our products work across all hospitality teams, allowing cross-department management. Our OPS will help consolidate all information concerning your properties and units, so all departments can provide excellent service to your guests.


How can I get started?

Simply head to our Contact Us page, or Book a Call to experience firsthand how Dharma can revolutionize your hospitality business. When you begin the onboarding process, you'll be assigned a Customer Success representative who will be your main point of contact and guide throughout the entire process.

How long is the onboarding process?

The onboarding process typically takes between 4-6 weeks. During this period, our dedicated Customer Success representatives will assist you in all the necessary steps to ensure a smooth and efficient setup on the OPS Platform to your PMS.

What do I need to do during the onboarding process?

Initially, you will be required to fill out a form, providing detailed information about your properties and answering some frequently asked questions. Your Customer Success representative will guide you through each step of the initial setup on the Ops Platform, ensuring that all necessary actions and setups are accurately completed. They will be available to assist and address any questions or concerns you may have during your onboarding journey.

How many users can be on the platforms at once?

There is no limit to how many users you can onboard to the platforms. Our billing is strictly based on how many units you are supporting with the software.

What support does Dharma provide after onboarding?

Our commitment goes beyond just the tech. We believe in building long-term relationships, offering a range of services from Technology to Revenue, Sales & Customer Services, and Marketing.


How can I pay for the service?

We'll provide you with an invoice that allows for convenient online payment options, including both Stripe and PayPal.

Does the software price include updates and technical support?

Yes, our subscription-based pricing usually includes regular software updates, bug fixes, and technical support.

Are there any discounts available, such as for long-term contracts or larger properties?

We offer discounts for clients who commit to longer-term contracts or who manage a significant number of rooms or properties. Please get in touch with our sales team to discuss potential discount opportunities tailored to your needs.

Can I see the software before committing to a purchase?

Absolutely! We offer a free demo for potential clients to get a feel for the software's interface and capabilities. This allows you to assess whether it aligns with your operational needs before making a financial commitment.

What happens if I want to scale up or down? Is there flexibility in the pricing model?

Yes, our software is designed to grow with your business. If you need to add more units or require additional features, we can easily adjust your subscription. Similarly, if you need to scale down, we offer flexibility to modify your plan according to your needs.

Do you have a cancellation policy?

Yes, we do have a cancellation policy in place to ensure a smooth experience for all our customers. If you wish to cancel your subscription or service, please notify us at your soonest convenience so we may begin the offboarding process. Any payments made prior to your cancellation notice may not be refundable. For more detailed information on our cancellation terms and any associated fees, please reach out.