Work Management: The Smart Way to Manage Operations

Stay on top of every task with a single system that keeps your team organized, accountable, and moving faster.

Work Management in Dharma’s Operations Platform (OPS) gives your team a clear view of tasks, what’s needed, who’s responsible, and when it’s due. From housekeeping to maintenance, staff get more done without missing deadlines.

Clear responsibilities with the task owner role

Every work order, whether maintenance, housekeeping, or general tasks, has a designated task owner (individual or group). This means accountability is built in, and nothing gets missed.

Split-screen and inline editing

View the list of work orders and open them in a side-by-side panel. Edit fields without leaving the overview. That way, you stay aware of all tasks, whether you’re updating a maintenance issue or checking cleaning status.

References & smart assignment

When you create a work order, it can link to the correct unit, reservation, or related work orders. Assignment can be to a person or user group. You can also add followers, which gives visibility so others can stay updated.

Simple, transparent status flow

Tasks move through clear stages from “Open” to “Closed,” with the flexibility to let assignees close routine work or require manager approval for more complex ones. This balance gives teams autonomy while ensuring control where it matters.

See how Work Management keeps your team on time and operations smooth:

30%

reduction in manual errors

78%

reduced processing time

35%

more time for guest-facing service

40%

improvement in maintenance efficiency

"One of the best things about the OPS is how it keeps our team in sync. The platform helps us manage tasks and communication smoothly, even when some members of the team are working remotely. It’s made coordination a lot easier, so we can focus more on guest needs rather than organizing details.”

Pamela L.

Housekeeping Coordinator

"One of the best things about the OPS is how it keeps our team in sync. The platform helps us manage tasks and communication smoothly, even when some members of the team are working remotely. It’s made coordination a lot easier, so we can focus more on guest needs rather than organizing details.”

Pamela L.

Housekeeping Coordinator

"One of the best things about the OPS is how it keeps our team in sync. The platform helps us manage tasks and communication smoothly, even when some members of the team are working remotely. It’s made coordination a lot easier, so we can focus more on guest needs rather than organizing details.”

Pamela L.

Housekeeping Coordinator

"Keeping track of tasks is so much easier now. Everything is documented in the system, so we always have the info we need. It’s saved us a lot of time and taken away so many headaches."

Donna L.

Pamela L.

Housekeeping Coordinator

Work Management: The Smart Way to Manage Operations

Key capabilities

Clear responsibilities with the task owner role

Split-screen and inline editing

References & smart assignment

Simple, transparent status flow

Want your team’s workflow to run like clockwork? Book a call and see Work Management in action.

See how Work Management keeps your team on time and operations smooth: