Dharma’s Operations Platform feature, Guest Messaging, pulls every conversation into one place, so your team can respond faster, personalize each interaction, and make guests feel valued from booking to checkout.

Scheduled Messages

Let you set up automated check-in instructions, reminders, and updates that go out exactly when guests need them, keeping communication smooth without adding work for your team.

Unified Inbox

Gathers conversations from email, SMS, WhatsApp, OTAs, and social media into one place. With the full message history at hand, staff can reply faster and ensure all messages are attended.

Templates

Give your team ready-to-use messages for common situations, like welcomes, check-ins, and checkouts, that can be customized as needed. It’s faster, more consistent, and always professional.

Reservations integration

Messages automatically pull guest names, dates, and booking details into every note. That way, every interaction feels personal, accurate, and perfectly timed.

Hotels and rentals that centralize guest messaging don’t just save time, they transform the guest journey:

40%

faster response times

22%

reduction in staff workload

30%

increase in customer satisfaction ratings

25%

increase in guest engagement

"One of the best things about the OPS is how it keeps our team in sync. The platform helps us manage tasks and communication smoothly, even when some members of the team are working remotely. It’s made coordination a lot easier, so we can focus more on guest needs rather than organizing details.”

Pamela L.

Housekeeping Coordinator

"One of the best things about the OPS is how it keeps our team in sync. The platform helps us manage tasks and communication smoothly, even when some members of the team are working remotely. It’s made coordination a lot easier, so we can focus more on guest needs rather than organizing details.”

Pamela L.

Housekeeping Coordinator

"One of the best things about the OPS is how it keeps our team in sync. The platform helps us manage tasks and communication smoothly, even when some members of the team are working remotely. It’s made coordination a lot easier, so we can focus more on guest needs rather than organizing details.”

Pamela L.

Housekeeping Coordinator

One of the best features of Dharma OPS is Guest Messaging. We can easily communicate with guests through email and Airbnb messages, and more, we recently added WhatsApp too. It’s definitely helped our team keep track of every message and reply to guests much faster."

Claudia G., QA and Implementation Manager.

Pamela L.

Housekeeping Coordinator

Guest Messaging: Simplify Every Conversation

Key capabilities

Scheduled Messages

Unified Inbox

Templates

Reservations integration

Book a call today and see how streamlined messaging can boost satisfaction and free your team’s time.

Hotels and rentals that centralize guest messaging don’t just save time, they transform the guest journey: