Missed bookings
“Booking enquiries come in after dinner. By morning they’ve booked somewhere else.”
Lost revenue. Leads go cold overnight while your inbox waits for 8am.
Professional remote property management for your nights. We use our own hospitality platform to care for your guests, handle emergencies, and protect your revenue while you sleep.
Dharma OPS calendar
Tonight’s logGuests keep arriving, messaging and booking after your team goes home. Every operator knows how these nights end.
“Booking enquiries come in after dinner. By morning they’ve booked somewhere else.”
Lost revenue. Leads go cold overnight while your inbox waits for 8am.
“A late arrival couldn’t get in. Three messages, two calls, no reply. They checked in somewhere else.”
A worse stay. Small questions turn into complaints, refunds, and public reviews.
“A pipe burst at 2am and nobody picked up. We found out at 8am, from the review.”
Damage that spreads. Leaks, power, and heating failures get worse every hour no one acts.
“Our managers are on call every night. They’re exhausted, and the good ones are leaving.”
Burned-out teams. Phones by the bed, broken sleep, and turnover in the roles you can least afford to lose.
Four areas, handled by people with 20+ years of combined hospitality expertise, from the first message to the morning handover.
Late-night booking enquiries answered on every channel, so leads don’t go cold overnight.
Key tasks
Protects: Booking revenue that would otherwise go to a competitor by morning.
Questions, check-in help, and last-minute changes, including midnight arrivals.
Key tasks
Protects: The stay, the review, and the repeat booking.
Issues logged in real time and dispatched straight to your on-call staff through a work order.
Key tasks
Protects: Your units, and your morning from surprises.
Lockouts, access problems, leaks, heating/cooling failure, power, and guest safety issues.
Key tasks
Protects: Guest safety, your property, and your reputation.
6pm–8am
About 6pm to 8am your local time, every night, 365 days a year. Custom windows available.
EN / ES
English and Spanish, by every channel above.
Dharma OPS is the platform both teams work in. Our remote team uses desktop, your on-site team uses the mobile app, and every action is timestamped so morning handovers are automatic.
Reservations, guests, and units sync directly from your PMS.
Work orders land on your technician’s phone with unit details, photos, and due times.
Your manager starts the day with a complete log of overnight activity, no handover emails needed.
We work with your employees, technicians, and approved vendors—never instead of them. Here’s how a guest request moves through the night.
Guest · Any channel
Lands in the shared inbox in OPS, linked directly to the reservation.
Dharma remote team
We guide the guest on immediate next steps and log the issue against the unit.
Dharma remote team
Sent directly to your on-call technician, housekeeper, or vendor with a due time.
Your on-site team
They complete the job on-site and mark it done right from the OPS mobile app.
Dharma remote team
We confirm resolution with the guest. Your manager sees the complete record in the morning.
Knowledge base, door-code resets, troubleshooting.
Work order sent to your staff or vendor.
Call to your on-call manager for out-of-scope decisions.
Fire, flood, or medical dispatched immediately.
Results from properties where Dharma handles guest communication and operations.
42%
Guest enquiries answered 42% faster with dedicated after-hours support, so problems are solved before morning.
25%
More enquiries become bookings when someone answers after hours.
20%
Positive review outcomes up 20% through responsive guest support.
Tell us about your portfolio. On a 30-minute discovery call, we’ll map your night-time escalation path, align on spending limits, and confirm your go-live timeline.
Book a call