Unanswered inquiries
An enquiry at midnight waits until morning. By then, the guest has booked somewhere else.
Complete 24/7 remote property management for hotels, serviced apartments, and portfolios. Our team handles reservations, guest communication, revenue, distribution, and on-site staff coordination—powered by Dharma’s Operations Platform (OPS).
None of these feel like a crisis on the day—together, they’re what guests remember and owners notice.
An enquiry at midnight waits until morning. By then, the guest has booked somewhere else.
A request gets lost between shifts, and the next guest finds the problem first.
One missed step on a busy turnover day, and a five-star stay becomes a three-star review.
Rates that don’t move with demand quietly leave money on the table, night after night.
Not a call centre and not a software login. A hospitality team that owns four parts of your operation, and answers for the results.
What we own:
Outcome: Guests get replies in minutes, not by morning, and inquiries turn into bookings.
What we own:
Outcome: Rates that move with demand, without a revenue manager on your payroll.
What we own:
Outcome: More places to be found, and more guests booking you directly.
What we own:
Outcome: Units ready on time and issues closed, with your on-site team free to do hands-on work.
Our remote team works in Dharma OPS on desktop. Your on-site team works in the OPS mobile app. Every handoff happens in between, in real time.
“The AC is not working.” It lands instantly in the shared inbox in OPS.
Troubleshoots directly with the guest, then assigns the task with a set due time.
Your on-call technician sees the unit details, the issue, and guest notes.
Adds a photo and marks the task done right from the unit.
Confirms resolution with the guest while your manager sees the full record by morning.
Dharma OPS centralizes every booking, guest message, and work order in real time. Our remote team manages operations on desktop while your on-site staff uses our mobile app, fully synced with your PMS.
Reservations, long stays, rates, payments, and owner reporting
Work orders, guest messages, unit information, and team knowledge
OPS on desktop
Distribution to 2,000+ channels, with availability synced in real time
OPS mobile app
Direct bookings on your property’s own website
Supports our daily pricing
Results from properties run by Dharma.
NYC metro market, 2023 to 2025.
London, after one year of our revenue management.
Miami Beach property, 2023 to 2025.
Figures from Dharma-managed properties.
From initial call to full go-live in 6–8 weeks, keeping your PMS and local staff fully aligned.
Define scope, brand strategy, and reporting requirements.
Set up units and users in Dharma OPS and connect all booking channels.
Load property details, FAQs, work order rules, and spending thresholds.
Train your team on the OPS mobile app, launch, and stabilize.
Tell us about your portfolio. In a 30-minute discovery call, we’ll map what our team would take over and which model fits.
Book a call