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Every guest message, work order and task. In one place.

Dharma's Operations Platform (OPS) is our proprietary platform, connecting your on-site team and our remote operators on desktop and mobile.

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Up to 78% faster

Maintenance

42% faster

Inquiries

30%

Administrative time saved

35% more time

Freed up for guest-facing service

Built around how hospitality work actually moves.

Central Guest Inbox

Unified messaging across SMS, WhatsApp, Facebook, email, Airbnb, and OTAs, linked directly to each guest and reservation.

A housekeeper checking a task on the OPS mobile app in a guest room.

How it works

  1. Guest sends a message
  2. We reply
  3. A work order is created
  4. Your technician updates it in the app
  5. Problem fixed and closed

Housekeeping & Work Coordination

Manage housekeeping, maintenance, and work orders with clear assignees, due times, and live audit logs.

Real Dharma OPS reservations screen with late check-out and early check-in filters.

How it works

  1. Guest changes the reservation
  2. Housekeeping work order is updated
  3. Housekeeper sees the new time in the app

AI-Assisted Standard Procedures

Access property-specific operating guides instantly, with built-in AI assistance that drafts accurate responses for your team.

A hotel manager using Dharma OPS on a tablet in a lobby.

How it works

  1. A guest asks a question
  2. OPS finds the unit’s article
  3. The AI assistant drafts the answer

Manager Dashboards

Track work orders, issues, and team performance by unit, building, or assignee at a glance, fully exportable to Excel.

Dharma OPS open on a desktop monitor.

What managers see

  • Overdue work orders
  • Issues by unit
  • Issues by assignee
  • Excel export

Replace the group chats, spreadsheets and handover emails.

Most properties run operations across five disjointed tools and institutional memory. Dharma OPS consolidates everything into a single, shared source of truth for both your on-site staff and our remote team.

Without OPS

  • WhatsApp group“Who’s fixing 4B?”
  • SpreadsheetCleaning list, last updated yesterday
  • EmailNight handover notes, unread
  • Sticky noteDoor code for unit 15
  • Phone call“Did anyone tell the guest?”

With Dharma OPS

  • Work orderNo hot water, 4B, assigned, in progress
  • HousekeepingToday’s cleanings, updated live
  • Activity logEvery action timestamped
  • Knowledge baseUnit 15 access steps
  • Unified inboxGuest reply linked to the reservation

Your team on site. Our team remote. One system.

We coordinate on-site work remotely while your staff and local vendors handle the physical execution. All shift handoffs happen directly inside Dharma OPS, never through fragmented emails or phone calls.

A Dharma remote team member with a headset working on Dharma OPS.
Dharma remote teamOperating on desktop: managing guest communications, sales and bookings, issue logging, work orders, and end-to-end follow-up.
A housekeeper using the OPS mobile app during a room cleaning.
Your on-site teamOperating on the mobile app: executing clear tasks, reviewing unit details, and logging live updates on every job.

Works seamlessly with the PMS you already use.

Zero migration friction. You don’t need to change core systems to start with Dharma: simply add OPS while your existing workflows remain intact.

Essential and Signature

Dharma OPS on your PMS

OPS syncs reservations, guests, and units directly with your current property management system. Typical onboarding takes 2–3 weeks. Compare all plans

White Label and Enterprise

Dharma OPS plus connected systems

Full stack integration, including PMS, channel manager, booking engine, and revenue software, provided through trusted partners. Typical onboarding takes 6–8 weeks. See connected systems

What one platform changes.

Real operational results delivered across hospitality portfolios using Dharma OPS and our remote team.

30%

Fewer handover and manual errors

Achieved through structured digital workflows and single-record logging.

78%

Faster maintenance response times

Driven by instant work order dispatch directly to technician mobile apps.

65%

Quicker internal information retrieval

Powered by unit-linked knowledge bases and built-in AI assistance.

24/7

Total visibility for asset owners

Every action, guest request, and task update timestamped on record.

No more chasing updates. Just one clear view of your operation.

Show us how your property runs today. We’ll show you how it looks in Dharma OPS, with our team working right alongside yours.

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