Home / Solutions / Corporate Housing and Extended Stay
Protect resident satisfaction without burdening your internal team. We handle overnight guest requests, intake maintenance tickets, and escalate issues directly to your account managers.
High resident expectations meet limited after-hours staffing.
Business travelers expect instant, 24/7 assistance for apartment issues—no matter the hour.
Water leaks or lockouts demand immediate triage and vendor dispatch before morning.
Weekend and night resident requests often get lost before reaching daytime account managers.
Our remote operations team coordinates urgent vendor dispatches and keeps complete digital guest records in Dharma OPS.
| Challenge | How Dharma Helps | Dharma OPS Action | Plan |
|---|---|---|---|
| Overnight resident calls | 24/7 bilingual phone & messaging support | Logged & timestamped in OPS | EssentialSignature |
| Critical maintenance incidents | Instant triage & local vendor dispatch | Urgent work order flagged | EssentialSignature |
| Morning team handoffs | Detailed ticket logs sent to account managers | Summary report delivered at 8 AM | EssentialSignature |
| Incomplete stay details | Pre-arrival resident instructions & FAQs | Knowledge base access | EssentialSignature |
Corporate guest calls at 10 PM regarding Wi-Fi; Dharma team resolves using customized house rules.
Water leak logged; emergency technician dispatched per agreed SLA and client notified.
Resident requests a lease extension; ticket logged in OPS and routed to internal sales manager.
Monthly report delivered tracking SLA response times, ticket volumes, and incident logs.
A long-stay operating history, enforced SLAs, corporate reporting and one place for every conversation.
Operating 24/7 operations and guest support since 2008.
Every call, message, and ticket is logged in Dharma OPS for your account team to review at 8 AM.
Fast response times for urgent overnight incidents and vendor dispatching.
Complete visibility into resident issues, resolution times, and recurring maintenance trends.
Full portfolio visibility into incident SLAs, ticket resolution times, and operational performance.
Zero distraction from overnight resident calls, allowing teams to focus on corporate client retention and deals.
Clear, real-time maintenance dispatch logs and work orders delivered directly to the Dharma OPS mobile app.
Chosen by coverage needs. We confirm the right plan for your portfolio on the call.
Dedicated overnight coverage (6 PM–8 AM) for resident calls, emergency maintenance dispatch, and ticket logging.
24/7 guest service support and complete round-the-clock task/vendor coordination.
Minimum 10 units. Setup fee, contract term and commission are on the pricing page.
High corporate tenant retention, tracked compliance and operational cost savings.
“The apartment is meticulously cleaned, has everything you can think of, including full kitchen and appliances, washer/dryer, plenty of space… I have nothing but admiration of our one week vacation in this hotel.”
Sergey R, on TripAdvisor, Monte Carlo
“It was a wonderful place to stay for our family vacation! Will definitely stay again! Very comfortable, clean and spacious! We loved soaking up the sun on the balcony. No complaints at all!”
Christina, on TripAdvisor, Red Road Commons
Schedule a call to discuss after-hours coverage and maintenance ticketing for your portfolio.